Terms and Conditions

Table of Contents

The Boiler Installation Specialists Ltd only recognize the person or company to whom our invoice is addressed to as our client, even when such a client is acting on behalf of a third party.
Other contractors shall not use a quotation The Boiler Installation Specialists Ltd has provided from our personal survey for purpose of quoting, as it is provided for your information only.
When The Boiler Installation Specialists Ltd provides system design they are the owner of the entire copyright.
Clients must pay any invoice due to The Boiler Installation Specialists Ltd in full on completion of the job either with cash, cheque, debit card or credit card or signed finance satisfactory note.
If payment of the invoice is not received in full on completion of work, The Boiler Installation Specialists Ltd may withdraw services and recover damages or may exercise its statutory right to interest under the Late Payment of Commercial Debts (Interest) Act 1998.
The Boiler Installation Specialists Ltd will charge clients an additional, non-refundable fee of £20 (excluding VAT) for each account reminder, duplicate invoice, any other paperwork, phone calls or correspondence involved with the attempt to recover a debt. All ongoing services (if any) will be suspended if an invoice issued to a client becomes overdue.
This agreement is constructed accordingly and shall be subject to English Law. All concerned parties agree to accept the exclusive direction of the Courts of England. No deviation of terms and conditions set out herein shall be effective unless agreed in writing by both parties. We provide a zero percent APR (interest-free) finance, Buy Now Pay Later,9.9% APR and 9.8% APR finance option on boiler and installation packages.

Boiler terms and conditions

This agreement shall serve as the entire agreement between The Boiler Installation Specialists Ltd and the client. No variation of these terms shall be binding on either party except such variation is written and signed by the parties involved.
After providing the client their quote The Boiler Installation Specialist Ltd may need to carry out a survey to take detailed measurements and specifications. Any contract is subject to the assessor’s findings and report. We reserve the right to decline the work detailed in the contract if our assessor so advices. Under these circumstances, our liability shall be limited only to the refund of any deposit paid by the client. If there are any changes in the materials and/or specification to those detailed in the schedule of quotation either by customer wanting to add/remove a product or due to findings by engineer on day of installation, it will only apply when supported by our amendment forms which must be signed by both parties i.e. client and company.
Clients agree that delivery and installation timescales are approximated and shall be considered to start once a settlement of all details of the order has been made and we have confirmed receipt of payment of any deposit (where applicable). Clients also agree that such timescales are subject to fires, strikes, lockouts and/or any other causes beyond the control of the company. In the case that we are required to alter the scheduled installation date because of engineer unavailability, clients may not hold us liable to compensate for the loss of earnings. We shall make every effort to notify clients of any change to the scheduled installation date at the earliest time possible. 

Finance terms and conditions

The Boiler Installation Specialists Ltd offer all their customers the option to spread the payment of their new boiler/heating system using one of our flexible finance packages. This makes it more affordable for consumers to have a new boiler installed without having to worry about having to settle the balance in full on completion of work.
To make this possible, we work in collaboration with our finance partner (Hitachi UK Capital & Barclays Partner Finance) to offer our clients flexible finance packages.
At The Boiler Installation Specialists Ltd, our normal installation working hours are 8am-6pm Mondays to Fridays. We may however on occasion need to work overtime (and in certain circumstances additional days) to achieve job completion. Although we will endeavor to minimize any inconvenience or disruption, it is a condition of this agreement that your approval of such overtime is granted.
We may amend our quotation if you request overtime, unsociable working hours, or any other special arrangements beyond what is contained in the initial quotation. Additional charges will be explained at the time and prior to the overtime or unsocial working hours commence.
Client shall grant us access to the property at all reasonable times during the time frame for the job to be carried out.
Client shall also provide our workers with the free use of water, electricity, and gas to ensure completion of work.
All illustrations in our literature, as well as that of our suppliers, are intended as a guide only. We may make modifications to our products and procedures without prior notice to the client. As a client, you shall make payment of the contract balance immediately upon completion of the work to your reasonable satisfaction. If corrective work is necessary, the client may hold a maximum of 10 percent of the total value of the due invoice until such work is carried out. We shall charge an interest at 2 percent over Bank base rate on any overdue balance on a 24-hour basis until payment is fully settled.
All goods supplied shall remain the property of The Boiler Installation Specialists Ltd even though installed, until fully paid for. We reserve the right of re-entry to remove any such goods whether fixed or otherwise, which remain unpaid for.
The guarantee on such goods shall become void and null if they are not paid for on the due dates stated and if the above conditions are not strictly observed.
In the case that a client entered a Credit Agreement through one of our chosen finance providers, the terms of their finance agreement will apply as part of this contract. Should the credit agreement be later canceled, the contract balance will become immediately payable according to the provisions of the 1974 Consumers Credit Act.
When a client suspends or cancels an installation job, or there is a lack of instruction or delay on site caused by events beyond the company’s control, we shall charge all extra expenses thereby incurred or losses suffered to the client, along with a reasonable addition for administration and overhead costs.
The client has the responsibility of ensuring that any permit, license, or any other documents necessary for the execution of the work is acquired and that existing property boundaries are defined correctly.
We bear no responsibility for any damages to plasterwork, flooring, and/or decoration etc., which may occur during the process of boiler installation, except specifically provided for in the schedule(s) in the quotation. We will take care to refill cuts or holes made to allow for equipment but they may not be permanently finished or redecorated. We will reinstall floorboards when necessary but special and/or laminated floors cannot be permanently re-fixed. We will re-lay any carpets which must be lifted to the best of our ability, but will not be held responsible for carpets which have been nailed or glued down.
Clients should expect to expend extra funds on re-decoration and should note that this is his/her responsibility and is not included in our quoted price.
We accept no responsibility for damage attributable to structural defects and/or weakness except such damage results from negligence on our part.
All new central heating systems/upgrades carry a comprehensive 1-year labor warranty from date of installation, we cannot extend such guarantee to any existing components connected to the systems. We will not be held responsible for the failure of any such components or defects existing within any part of the original system e.g. radiators, pumps, pipework, shower taps etc. Because we need all pipes to be easily accessible, we will leave such pipes exposed and will not bury them in solid floors. Unless specifically detailed in the quotation, boxing in of pipe-work is not included. The boxing in can be arranged at an additional cost.
The quotation given by The Boiler Installation Specialist Ltd does not include existing issues with your gas, heating, plumbing or electrical system which we may come across during the installation. After installation is complete, we will note such issues on the Boiler Audit form, and provide a separate quotation to complete these works.
Our quoted price includes the cost for removing all non-dangerous materials, including old boiler and central heating parts we replace. Our quotation does not include the cost of removing any dangerous waste materials (such as asbestos) that we could not rationally identify when we prepared such a quotation. We may arrange for such dangerous materials to be removed at an extra cost, or you may arrange for a specialist contractor to do this by yourself.
When you arrange to have, asbestos removed, you will be required to produce a “site clearance for reoccupation” certificate before we can recommence work at your property.
The contract price quoted is subject to any changes in Value Added Tax.
Clients must take note that hot water flow rates may be reduced if more than one tap or outlet is used simultaneously, where combination boilers are supplied.
You are not to take this as an installation fault as it is characteristic of most combination boilers. Where a combination boiler is installed poor existing plumbing workmanship in the client’s property may not be able to take the pressure of the new combination boiler and existing fittings/fixings might start to leak. If this occurs on site during installation our installers will correct this at no extra charge.
If this occurs after installation is completed and after our engineers have left your property you are not to take this as an installation fault as it is down to existing poor plumbing.
When The Boiler Installation Specialists Ltd carry out a system upgrade i.e. back boiler to combi upgrade, conventional system to combi upgrade we will advise if the clients existing showers are compatible with their new combi boiler, if not we will advise the customers what shower they should purchase and if the component is available on installation date our engineers can fit the new shower at additional cost on installation date.
The client has the sole responsibility for ensuring that there are a suitable gas supply and a gas meter on the relevant property. Where they are not available, the client must arrange for gas supply through any suitable pipeline provider. Client shall also arrange for a gas meter with a gas supplier.
All expenses under this arrangement shall be borne by the client, except specifically included in the quotation. Should our engineers need to gain access to the main roof of property or garage roof, we shall hold no liability for damage to the roof. If our engineer is unable to commission the new boiler on the day of completion due to manufacturers fault we will contact the manufactures whilst on site and arrange for one of their engineers to attend (at their agreed time) to fix the boiler. Once the boiler is operational we will arrange for one of our engineers to attend your property to commission the boiler. Except otherwise stated in the quotation and schedule of works, we will connect to your home’s existing electrical system.
A new fused spur may be required if the boiler location is changed as part of the schedule of works. Please note that unless specifically stated our quotation does not include the installation of a new fused spur. If there is no fused spur present, we will commission the boiler on a temporary supply and the homeowner will subsequently be responsible for the upgrade of the electrical supply to meet current regulations. The client shall install any relevant accessibility parts such as fixed loft ladder, lights, fixed surface/platform, handrails etc. if the boiler is to be installed in the loft or at another high location. Any latitude, concession, or waiver permitted by the Company at any time shall not prevent the company subsequently exercising such rights. 

After care terms and conditions

The manufacturer’s guarantee covers the components of the appliance including the manufacturers’ controls which if proved to be defective or faulty at manufacture, will be repaired or exchanged for free. The Boiler Installation Specialists Ltd Terms & Conditions Warranty for the flue system is in accordance with the manufacturer’s guarantee.
To validate the manufacturers, guarantee, we will carry out a chemical flush on your installed boiler after installation. If we obtain evidence that the heating system is having difficulty circulating, has cold spots to the bottom of the radiators and/or there is heavy black sludge while draining down the system, we will perform a power flush at no additional cost. The client agrees that he/she will abide by the terms and set out by the manufacturer throughout the life of their agreement. The Boiler Installation Specialists Ltd and the manufacturer will not be held responsible for any fault found on the existing heating system that does not form a part of the appliance or any fault ascending from causes other than original manufacturing defects or workmanship. Neither we nor the manufacturer will be held responsible in any way for any damage arising from adverse weather conditions such as rainwater down the flue or frozen condensation outlets. If a homeowner does not keep up with the services at any point during the guarantee period, the manufacturer reserve the right to cancel any extended guarantee.
The guarantee shall be made void if client interferes with the heating systems in any way, including draining down the system. Any decisions made by the manufacturer are final and not subject to change. As Gas Safe Registered engineers, we are mandated to connect any gas appliance only to a gas supply that we adjudge safe and sound. To ensure this, we will carry out a gas soundness test before the installation of a new boiler/heating system. If we uncover a defect or a leak within the existing gas pipework, we might take any of three actions; a) we may condemn the supply; b) we may take steps to make the supply safe as necessary; or c) we may re-pipe the supply prior to the installation work being carried out. As such work is totally unforeseen, we may charge an extra amount to that shown in the quotation.
Clients must note that the cold-water flow rate presented in the quotation is measured utilizing a flow measuring device in liters per minute during the initial visit by our lead engineer, and may change depending on the condition and age of the water supply and the time of day the reading is taken. We will try to provide a similar finish whenever possible when brickwork, stonework or another masonry must be made good. We may, however, be unable to provide a perfect match for the original materials for reasons such as unavailability and effects of weathering over the years. 

Boiler and external component guarantee

There are two parts to the boiler guarantee:
External Parts guarantee: This is a guarantee on external components installed by The Boiler Installation Specialists Ltd, provided by the manufacturer and is exclusive of labor.
Manufacturers Boiler guarantee: This is a labor/parts guarantee provided by the manufacturer. To maintain the guarantee, a Gas Safe/OFTEC engineer must service the boiler annually for the duration of the manufacturer guarantee. 

Terms notice of right to cancel

You may cancel this contract if you so wish, provided you deliver or send notice no later than 14 days after you receive this notice. The notice of cancellation is deemed to be served as soon as it is posted or sent, or in the case of electronic communication from the day, it was sent. You will be required to pay for any goods or services supplied if work on the above contract has begun before the end of the cancellation period.
Complaints If you wish to make a complaint to us concerning our performance and/or failure of our obligations under this agreement, you may email us at info@theboilerinstallationspecialists.com
Where we cannot resolve any complaints using our own complaints procedure, we use Dispute Resolution Ombudsman Ltd for dispute resolution. In the unlikely event of a complaint arising and you wish to refer the complaint to this service, please contact the Dispute Resolution Ombudsman on 0333 241 3209 or info@disputeresolutionombudsman.org