Terms and Conditions

The Boiler Installation Specialists Ltd offer all their customers the option to spread the payment of their new boiler/heating system using one of our flexible finance packages. This makes it more affordable for consumers to have a new boiler installed without having to worry about having to settle the balance in full on completion of work.
To make this possible, we work in collaboration with our finance partner (Hitachi UK Capital & Barclays Partner Finance) to offer our clients flexible finance packages.
At The Boiler Installation Specialists Ltd, our normal installation working hours are 8am-6pm Mondays to Fridays. We may however on occasion need to work overtime (and in certain circumstances additional days) to achieve job completion. Although we will endeavor to minimize any inconvenience or disruption, it is a condition of this agreement that your approval of such overtime is granted.
We may amend our quotation if you request overtime, unsociable working hours, or any other special arrangements beyond what is contained in the initial quotation. Additional charges will be explained at the time and prior to the overtime or unsocial working hours commence.
Client shall grant us access to the property at all reasonable times during the time frame for the job to be carried out.
Client shall also provide our workers with the free use of water, electricity, and gas to ensure completion of work.
All illustrations in our literature, as well as that of our suppliers, are intended as a guide only. We may make modifications to our products and procedures without prior notice to the client. As a client, you shall make payment of the contract balance immediately upon completion of the work to your reasonable satisfaction. If corrective work is necessary, the client may hold a maximum of 10 percent of the total value of the due invoice until such work is carried out. We shall charge an interest at 2 percent over Bank base rate on any overdue balance on a 24-hour basis until payment is fully settled.
All goods supplied shall remain the property of The Boiler Installation Specialists Ltd even though installed, until fully paid for. We reserve the right of re-entry to remove any such goods whether fixed or otherwise, which remain unpaid for.
The guarantee on such goods shall become void and null if they are not paid for on the due dates stated and if the above conditions are not strictly observed.
In the case that a client entered a Credit Agreement through one of our chosen finance providers, the terms of their finance agreement will apply as part of this contract. Should the credit agreement be later canceled, the contract balance will become immediately payable according to the provisions of the 1974 Consumers Credit Act.
When a client suspends or cancels an installation job, or there is a lack of instruction or delay on site caused by events beyond the company’s control, we shall charge all extra expenses thereby incurred or losses suffered to the client, along with a reasonable addition for administration and overhead costs.
The client has the responsibility of ensuring that any permit, license, or any other documents necessary for the execution of the work is acquired and that existing property boundaries are defined correctly.
We bear no responsibility for any damages to plasterwork, flooring, and/or decoration etc., which may occur during the process of boiler installation, except specifically provided for in the schedule(s) in the quotation. We will take care to refill cuts or holes made to allow for equipment but they may not be permanently finished or redecorated. We will reinstall floorboards when necessary but special and/or laminated floors cannot be permanently re-fixed. We will re-lay any carpets which must be lifted to the best of our ability, but will not be held responsible for carpets which have been nailed or glued down.
Clients should expect to expend extra funds on re-decoration and should note that this is his/her responsibility and is not included in our quoted price.
We accept no responsibility for damage attributable to structural defects and/or weakness except such damage results from negligence on our part.
All new central heating systems/upgrades carry a comprehensive 1-year labor warranty from date of installation, we cannot extend such guarantee to any existing components connected to the systems. We will not be held responsible for the failure of any such components or defects existing within any part of the original system e.g. radiators, pumps, pipework, shower taps etc. Because we need all pipes to be easily accessible, we will leave such pipes exposed and will not bury them in solid floors. Unless specifically detailed in the quotation, boxing in of pipe-work is not included. The boxing in can be arranged at an additional cost.
The quotation given by The Boiler Installation Specialist Ltd does not include existing issues with your gas, heating, plumbing or electrical system which we may come across during the installation. After installation is complete, we will note such issues on the Boiler Audit form, and provide a separate quotation to complete these works.
Our quoted price includes the cost for removing all non-dangerous materials, including old boiler and central heating parts we replace. Our quotation does not include the cost of removing any dangerous waste materials (such as asbestos) that we could not rationally identify when we prepared such a quotation. We may arrange for such dangerous materials to be removed at an extra cost, or you may arrange for a specialist contractor to do this by yourself.
When you arrange to have, asbestos removed, you will be required to produce a “site clearance for reoccupation” certificate before we can recommence work at your property.
The contract price quoted is subject to any changes in Value Added Tax.
Clients must take note that hot water flow rates may be reduced if more than one tap or outlet is used simultaneously, where combination boilers are supplied.
You are not to take this as an installation fault as it is characteristic of most combination boilers. Where a combination boiler is installed poor existing plumbing workmanship in the client’s property may not be able to take the pressure of the new combination boiler and existing fittings/fixings might start to leak. If this occurs on site during installation our installers will correct this at no extra charge.
If this occurs after installation is completed and after our engineers have left your property you are not to take this as an installation fault as it is down to existing poor plumbing.
When The Boiler Installation Specialists Ltd carry out a system upgrade i.e. back boiler to combi upgrade, conventional system to combi upgrade we will advise if the clients existing showers are compatible with their new combi boiler, if not we will advise the customers what shower they should purchase and if the component is available on installation date our engineers can fit the new shower at additional cost on installation date.
The client has the sole responsibility for ensuring that there are a suitable gas supply and a gas meter on the relevant property. Where they are not available, the client must arrange for gas supply through any suitable pipeline provider. Client shall also arrange for a gas meter with a gas supplier.
All expenses under this arrangement shall be borne by the client, except specifically included in the quotation. Should our engineers need to gain access to the main roof of property or garage roof, we shall hold no liability for damage to the roof. If our engineer is unable to commission the new boiler on the day of completion due to manufacturers fault we will contact the manufactures whilst on site and arrange for one of their engineers to attend (at their agreed time) to fix the boiler. Once the boiler is operational we will arrange for one of our engineers to attend your property to commission the boiler. Except otherwise stated in the quotation and schedule of works, we will connect to your home’s existing electrical system.
A new fused spur may be required if the boiler location is changed as part of the schedule of works. Please note that unless specifically stated our quotation does not include the installation of a new fused spur. If there is no fused spur present, we will commission the boiler on a temporary supply and the homeowner will subsequently be responsible for the upgrade of the electrical supply to meet current regulations. The client shall install any relevant accessibility parts such as fixed loft ladder, lights, fixed surface/platform, handrails etc. if the boiler is to be installed in the loft or at another high location. Any latitude, concession, or waiver permitted by the Company at any time shall not prevent the company subsequently exercising such rights.