Below you will find answers to many of the frequently asked questions we receive from our customers. If you can find the answer your looking for, please call us on 0345 262 49 89 and we'll happily answer your questions.

  • 1. Will I have central heating and hot water during the installation?

    We always do our utmost to minimise the disruption during the installation process and can help with temporary heating arrangements in those instances when an installation spans more than one day. Hot water will normally be off for a least 1 day depending on the type of installation. It may be that you have an electric shower or immersion heater which would minimise the time without hot water.

  • 2. What payment options are available?

    We accept all major debit and credit cards ( excluding AMEX) Finance is available for the total cost of your installation and the application process is simple and fast. 

    *Subject to eligibility; full terms and conditions available on request.

  • 3. What about using my other gas and electrical appliances?

    It is usually possible for you to use your other gas and electrical appliances as normal during an installation except for the final gas and electrical connections when there is a short period of interruption.

  • 4. How do I accept a quotation?

    You can accept a quotation by phoning our office, we will then issue you with your booking confirmation including a request for acceptance to be put in writing to us in return. 

  • 5. What sort of guarantee will come with my new boiler?

    Please note: All guarantees are subject to an annual boiler service being carried out by an appropriately qualified engineer. It could invalidate your guarantee if the boiler has not been serviced.

    We offer up to 10 years parts and labor manufacturer guarantee/warranty on all boilers we install. The guarantee/warranty is subject to what boiler package you choose however it will always be stated to you at time of purchase.

  • 6. What happens once I have accepted a quotation?

    We will send you a booking confirmation via email detailing your agreed dates and the exact works and prices agreed, along with our terms and conditions and your deposit invoice.

  • 7. What happens after the installation is complete?

    Our engineers will collect the final balance on completion. Once the installation is complete we will register the boiler with Gas Safe and the manufacturer to ensure the validity of its warranty/guarantee. You will receive registration certificates from Gas Safe and the manufacturer direct to your address.

  • 8. What is the installation process?

    A typical boiler replacement takes a day and a system conversion upgrade 2 days. All our installations are carried out by our experienced Gas Safe registered engineers.

    At the start of your installation, your engineer will talk you through the planned works and discuss any concerns you may have. We will put down dust sheets and take every care to ensure your home is safe and well looked after.

    Having completed the installation we will commission, test and certify your new installation. We will also carefully talk you through your new boiler’s controls and how to operate it in the most efficient way. Prior to leaving we will clear-up, vacuum and leave your home as we found it. We will also leave you with operating instructions for your boiler.

    All rubbish/redundant items will be cleared on the final day of your installation by our engineers who hold valid waste licenses.

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